Tools

Rental Enquiry Cost Calculator

Estimate what repetitive tenant enquiry calls cost your agency each month.

Repetitive leasing questions (pets, availability, inspections, applications) create inbound calls that interrupt your team. This calculator estimates the wage cost of those calls.

Your agency's numbers

Average properties online Average enquiries per property per week How many enquiry contacts each listing receives per week on average.

Estimated cost breakdown

Enquiries per week --

Estimated inbound calls per week --

Estimated hours lost per week --

Cost per repetitive call --

Estimated cost per week --

Estimated cost per month (× 4.33 wks) --

Estimated cost per year (× 52 wks) --

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See how CrayonsCRM can reduce these costs for your agency.

Assumptions & methodology

Call rate20% of enquiries become inbound calls

Minutes per call3 minutes average handling time

Staff salary$70,000 per year (base)

Overhead multiplier1.3× (covers super, leave, on-costs)

Working hours per year1,920 hours

Fully-loaded hourly rate≈ $47.40 / hour

We multiply your active listings by the average enquiry rate to get total weekly enquiries. Around one in five of those (20%) become inbound phone calls that your team must handle. Each call averages three minutes. We convert that time into a dollar cost using a fully-loaded hourly rate (base salary plus 30% for superannuation, leave, and other overheads, divided by productive working hours). Weekly cost is then scaled to monthly (× 4.33) and annual (× 52) figures.

Estimates only. Actual costs will vary based on your agency's circumstances.