Rental Enquiry Cost Calculator

Estimate what repetitive tenant enquiry calls cost your agency each month.

Repetitive leasing questions (pets, availability, inspections, applications) create inbound calls that interrupt your team. This calculator estimates the wage cost of those calls.

Your Agency's Numbers

Average properties online Industry avg

Active rental listings currently advertised on portals.

Average enquiries per property per week Industry avg

How many enquiry contacts each listing receives per week on average.

Estimated Cost Breakdown

Enquiries per week --

Estimated inbound calls per week --

Estimated hours lost per week --

Cost per repetitive call --

Estimated cost per week --

Estimated cost per month (x 4.33 wks)

Estimated cost per year (x 52 wks)

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Assumptions & methodology

Call rate

20% of enquiries become inbound calls

Minutes per call

3 minutes average handling time

Staff salary

$70,000 per year (base)

Overhead multiplier

1.3x (covers super, leave, on-costs)

Working hours per year

1,920 hours

We multiply your active listings by the average enquiry rate to get total weekly enquiries. Industry data shows roughly a third of those become inbound phone calls that your team must handle. Each call averages three minutes. We convert that time into a dollar cost using a fully-loaded hourly rate (base salary plus 30% for superannuation, leave, and other overheads, divided by productive working hours). Weekly cost is then scaled to monthly (x 4.33) and annual (x 52) figures.

Estimates only. Actual costs will vary based on your agency's circumstances.