Tagged: customer service

7 posts.

Tagged posts

A person typing an inquiry about air conditioning on their phone, with rental images visible on a laptop screen.

4 Nov 2026 · 4 min read

Renter Questions: Why Ignoring Them Costs You Time and Tenants

Discover why answering renter inquiries, even when details are in the ad, builds trust and attracts the right tenants to your open homes.

Renter waiting with an unanswered phone enquiry and a leasing brochure while a sales agent greets a buyer in the background.

31 Oct 2026 · 3 min read

Bridging the Gap: Treating Renters Like Buyers in Real Estate

Discover how to enhance your rental enquiry response, ensuring renters receive timely, personalised service to build trust and satisfaction.

A person on a phone call sits at a desk with a computer, folders, and keys, while another individual works in the background.

28 Oct 2026 · 4 min read

In a Changing Market, Is It Time to Pivot?

Discover the impact of staff cuts on rental enquiries and learn how to enhance service while managing costs with practical audit strategies.

Frustrated woman holding her head, stressed about a low Google review rating represented by one star in a speech bubble.

20 June 2026 · 2 min read

Transforming Google Reviews from Fear to Opportunity

Learn how changing your mindset about reviews can foster growth, improve service, and strengthen community relationships in property management.

A businesswoman reviews star ratings on her phone, contemplating strategies for turning negative feedback into growth.

19 June 2026 · 3 min read

How to Turn One-Star Reviews into Growth Opportunities

Learn how to effectively handle one-star reviews in property management and turn them into opportunities for demonstrating your professionalism and integrity.

Illustration of a stressed property manager on the phone, surrounded by speech bubbles of common tenant questions — rent, pet policy, furnishing, bond, move-in date, lease length and application status.

15 June 2026 · 5 min read

Why AI Call Screeners Fail in Property Management Roles

Why screening owner and tenant calls with an AI receptionist backfires — and where AI actually belongs in your leasing process.

A worried professional multitasks with a laptop, a phone call, and messages while checking the time.

11 Nov 2025 · 2 min read

How to Manage High Rental Enquiries Without Losing Touch

Discover how CrayonsCRM's Sophie enhances tenant communication by providing quick, personalised responses, freeing agents to focus on qualified leads.